Installation support request requirements

Owned by Anders Kastberg

Last updated: 21 Apr 2017 by René Pape

If you experience errors during or after installation, you must please include the following information with your support request in order for us to process it:

Server Operating System and version.
Microsoft SQL Server Version and Edition.
All parameters used throughout the installation.
Screenshots from "Internet Information Services Manager", bindings for "Plass DVI System":

Content of the configuration files "ConnectionStrings.config", "authorization_INT.config" and "authorization.config" plus "web.config" if you have modified it manually after installation (you may mask passwords as necessary):

If it is possible to access the web site from a browser on the server. (Please include browser version).
If an error log is genererated during the installation, please attach it to the request.
Screenshots that could illustrate the error.
Client browser brand and version.