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To help us support this kind of problems, we will need the :

  1. The content of the authorization_INT.config file

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  1. The relevant content of the Debug log after the user has logged in: See Logging for further info on how to obtain the log. Remember to disable the Debug log after use, as it might slow down the server.
  2. Save the log to file:
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    1. Click on Image Added
    2. Give the file a name and save it as a .csv file.
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  3. The AD user name.
  4. The result of the SQL Query:  SELECT * FROM [setting].[Role]