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The sole purpose of the System Administrator account is to create the first agency of the given country and assign an administrator account to the agency.
Create initial agency
Select the administration tab from the ribbon menu and press the "Agencies" button
Press the "New" button and a new row is added to the grid in the "Manage Agencies" panel.
Fill in the details of the agency. The first agency added is most likely to be marked as "Toplevel Agency" as it will have special privileges over other agencies in the country.
Once the details are added, save the changes by pressing the save button
in the panel header.
Once the first agency is created, its ready for users to sign up to the agency.
Register user
From the login page, press the "Register as a new user" link in the bottom of the page.
Fill in the account information using the password rules specified. The agency create by the system administrator should be selected in the bottom of the page.
Once the details are filled in, press the register button.
The user is the redirected to the confirmation page. The user is not able to login before the new account is approved by the system administrator.
Approving user
Login using the System Administrator account.
Select the administration tab from the ribbon menu and press the "Users" button
One the user management panel i shown the users will appear in the grid.
Select the first row of the grid and check the "Is Approved" checkmark (Users will only have access to the system when this is checkked).
Then press the manage roles button. The "User Roles" dialog will appear. Select the "Administrator" role from the "Available Roles" list and clik the ">>" button.
The Administrator role is not added to the user. Click ok to close the dialog and save the changes using the change button on panel header.
Once done, the new user is able to login and create agencies within the country where the agency reside.