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Once the DVI System case number has been linked to the outside number, then the DVI System case can be retrieved from the database by entering the number from the external system.
In the Case Manager windowthe General->Nominal search
, enter the additional case file number and a search will be initiated.
This makes it easy to find a case file even if the number in the DVI System is not readily available.
To display these additional reference numbers click the
button to open the Additional Case Additional File Numbers window.
Reference number kinds.
You can add your own Reference number kinds by going navigating to Administration